At Bagiiy, we strive to provide our customers with high-quality products and excellent service. However, if you are not completely satisfied with your purchase, we offer a hassle-free refund policy.
Refund Eligibility:
- You may return any unused and unworn item within 30 days of delivery for a full refund of the product price, excluding shipping and handling costs.
- Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.
- Personalized, customized, or made-to-order items are non-refundable unless the item received is defective or significantly different from what was ordered.
Return Process:
- Contact our customer service team at returns@bagiiy.com within 30 days of delivery to initiate a return request. Please include your order number and the reason for the return.
- Upon approval, you will receive a prepaid return label and instructions for shipping the item back to us.
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
Refund Method: Refunds will be issued using the original payment method. Please allow 3-5 business days for the refunded amount to reflect in your account or on your credit card statement.
Exceptions and Limitations:
- Sale or discounted items are final sale and non-refundable unless defective.
- Shipping and handling costs are non-refundable.
- We reserve the right to refuse a refund if the returned item shows signs of wear, damage, or tampering.
Please note that this policy is subject to change at any time, and the most up-to-date version will be available on our website.
If you have any questions or concerns regarding our refund policy, please contact our customer service team at support@bagiiy.com, and we’ll be happy to assist you.